Simulator troubleshooting is a common concern for many users. If you’ve ever asked yourself, “Why isn’t my simulator working?”, you are not alone. Even the most advanced golf simulator technology occasionally needs a reset, adjustment, or quick bit of maintenance to get things running smoothly. For customers who book simulator time, any hiccup can feel frustrating — but rest assured, most issues are simple to resolve and our staff is trained to handle them quickly.

The goal of this guide is to demystify simulator troubleshooting. We will explore the most common problems that players encounter, how we detect and fix them, and what you can do to keep your experience seamless. Whether you are practicing your swing solo, competing with friends, or playing a round in an indoor league, knowing how our support process works can make your visit more enjoyable.

Understanding Simulator Performance

Modern simulators rely on multiple systems working together — sensors, cameras, projectors, ball feeders, and software — to deliver a lifelike experience. When one component falls out of sync, the simulator may behave unexpectedly.

Many customers first notice an issue when:

• The ball does not feed properly.
• Shots are not registering or the data looks inaccurate.
• The image on the screen appears frozen or out of alignment.
• The software does not load the selected course.

Because simulators operate in a controlled environment, these issues are typically minor and can be fixed quickly. Our team maintains a booking buffer between sessions to inspect and reset each bay, reducing the chance that you encounter a problem when you start. You can always check our FAQ page for quick solutions and guidance if you are troubleshooting at home or want to know what to expect before you arrive.

Common Issue 1: Ball Feed Errors

A frequent question we hear from guests is related to ball feed errors. The automated feeder is designed to place the ball at the hitting position each time, but occasionally a ball may stick, misalign, or not drop at all.

Our process for addressing this is straightforward:

1. Check for Obstructions: Sometimes a ball may be slightly scuffed or a small piece of turf debris can interfere with the feeder. We clear the area and restart the feeder cycle.
2. Reset the System: If clearing debris does not work, we use a quick system reset to sync the feeder with the hitting mat.
3. Manual Placement: As a backup, players can manually place a ball while the staff resolves the issue in the background.

Because this is such a common issue, our staff is trained to spot feeder inconsistencies during the pre-session inspection.

If you are interested in improving your short game while practicing indoors, you can also explore our private golf lesson offerings, which make use of the same technology but under the guidance of a trained instructor.

Common Issue 2: Sensor Calibration

Another common question is why shots are not registering or why the data seems inaccurate. This is usually due to sensor calibration.

Simulators rely on a combination of high-speed cameras and infrared sensors to measure ball speed, launch angle, and spin. If a sensor is slightly misaligned, readings can be off by a few degrees — enough to make your shot data look wrong.

To correct this, we:

• Run a Calibration Test: Before busy sessions, we verify that sensors are capturing correct data by hitting test shots and comparing results.
• Adjust Lighting: Unusual glare or shadows can confuse sensors, so we ensure the lighting environment is optimized.
• Reposition Mats: Occasionally, the hitting mat may shift slightly during play, so we realign it with the sensors.

Calibration checks are quick and help guarantee that every shot is tracked with accuracy.

Common Issue 3: Software & Display Problems

Technology glitches can also cause software freezes, lag, or display alignment problems. When this happens, our team:

1. Restarts the simulator software.
2. Resets the projector alignment if the image appears skewed.
3. Verifies that all system updates are installed and running smoothly.

Our staff keeps a detailed log of any recurring problems to ensure that if an issue persists, we escalate it to our technology provider for a deeper diagnostic.

The Role of Staff Support

Guests are encouraged to flag any issues immediately. Our staff support approach is hands-on — a team member will enter the bay, inspect the simulator, and walk you through the fix so you understand what went wrong.

Support also includes:

• Explaining Booking Buffers: These short intervals allow us to perform maintenance between sessions so your time is not interrupted.
• Offering On-the-Spot Adjustments: Whether that means recalibrating sensors or adjusting tee heights, we handle it quickly.
• Providing Replacement Equipment: If a ball or club shows excessive wear, we replace it on the spot to ensure consistent results.

This level of support is part of our standard customer experience and ensures that even when issues arise, your playtime remains productive and stress-free.

Customer Service Protocols

When a problem cannot be resolved immediately, our customer service protocols guide the next steps. These include:

• Offering a time credit if the issue significantly impacts play.
• Rebooking your session if the simulator requires extended maintenance.
• Documenting the incident so recurring problems are prevented in the future.

Our goal is to ensure you leave with a positive experience, even if technology required a momentary pause. If you ever have concerns after your visit, you can easily contact our team directly for follow-up support.

How Customers Can Help

While most troubleshooting is handled by staff, you can help speed up the process by:

• Arriving a few minutes early so staff can address any pre-session adjustments.
• Informing the team immediately if something does not look right.
• Avoiding unnecessary contact with sensors or cameras, which can affect calibration.

By partnering with staff, you help maintain the quality of the experience for everyone.

Why Transparency Matters

Explaining the process behind troubleshooting helps build trust. Guests who understand why a simulator may briefly pause are more patient and confident that the issue will be fixed.

For those who are particularly tech-curious, we encourage you to read more about how our technology works and even join one of our leagues where consistent simulator performance is critical. You can explore available league options and schedules on our league information page.

Conclusion

The next time you find yourself asking, “Why isn’t my simulator working?”, know that there is a clear, efficient process to get things back on track. Most issues — ball feed errors, sensor misalignments, or minor software glitches — are routine and resolved within minutes.

Our booking buffer system, trained staff, and service protocols are designed to ensure that even unexpected hiccups do not ruin your session. If you ever want to prepare ahead of time, visit our FAQ page for quick answers or get in touch with our team to ask specific questions.

Frequently Asked Questions

1. Why won’t my simulator register my shots?

This is usually a calibration issue. Our staff will run a quick sensor check, adjust the hitting mat, and verify lighting conditions to restore accuracy.

2. What should I do if the ball feeder stops working?

Alert the staff right away. We will clear the feeder, reset the system, or manually place balls so you can keep playing.

3. Will I lose playtime if there’s a technical issue?

No. Our booking buffer and customer service protocols ensure you receive full playtime, and we offer credits or rebooking if downtime is significant.

4. Can I troubleshoot anything myself?

For safety and accuracy, we recommend letting staff handle troubleshooting. However, notifying them as soon as something seems off is the best way you can help.

5. How do I contact the team if I have a question after my session?

You can quickly reach out through the contact page for follow-up questions, feedback, or assistance.